Frequently Asked Questions

1. How do I place an Order?
2. How can I contact with you?
3. Which currency do you accept?
4. I have to buy insurance? And what's the use?
5. What’s the Shipping Methods and shipping cost?
6. I have to register on your site so that I can purchase?
7. How long it takes to receive my order after my payment arrives at Home-Shoes.com account?
8. Why the shoes in your website with so lower price?
9. What is the exchange and return policy?
10. Why should I register in the website?

How do I place an Order?

• Browse through the site and find the items you want to add to your cart.
• Click the products you want, Inside you will find the option to select the size of the item, click "Add to cart".
• After this "proceed to check out" or select "Continue Shopping".
• You may also begin the checkout process by clicking on the Shopping Cart image in the upper right corner of the site. From there you will go through three more steps: Shipping & Billing, Order Review, and Confirmation. You will then receive a confirmation email, followed by an email letting you know when your order has been shipped.

How can I contact with you?

Our customer care representative in Home-Shoes are available to help you 24 hours a day, seven days a week. If you have any questions when you order, you can click the avatar chat of MSN on the right of website and ask them.

Or send Email to:
home-shelley@hotmail.com
home-alma@hotmail.com
home-lara@hotmail.com

We will reply to you within 24 hours if you send email to us.

Or you can dial the number: +8601085387045 directly.

Which currency do you accept?

We accept USD, EUR, GBP, CAD, JPY, NZD, NOK, CHF, SEK, AUD, SGD, DKK.
After your order,we always show the price with USD or EUR .
If you want to pay for your order with other currency, you can land www.xe.com to conversion to pay.

I have to buy insurance? And what's the use?

The purchase of insurance is voluntary for you, regardless of whether you have insurance or not, Home-Shoes will always provide quality services to you. The only difference is if you purchased insurance we will carry tax if needed. But if you didn't purchase the customs duties you should pay for your own needs. But you should know the value of our products are low, so the tariff problem is rare. Usually within 5% of probability. So you needn't worry even if you don't purchase the insurance. But it will bring you more guarantee if you purchase insurance.

What’s the Shipping Methods and shipping cost?

1. China Courier Service Corporation (CCSC) is a 100% State Post Bureau-owned subsidiary, which mainly operates domestic and international EMS services and is the largest provider in China’s express service industry currently. You can check your status of your package on EMS site, The website is : http://www.ems.com.cn !
2. Looking for shipping cost, Just turn to: Shipping information

I have to register on your site so that I can purchase?

In Home-Shoes.com，you can order whether you have registered or not，but we recommend you sign up as member. So that you can enjoy our personalized service. And we will have a dedicated customer service staff to answer your questions! And you can get more discount after you spend to a certain amount. And there will be points can redeem the gift you like!

How long it takes to receive my order after my payment arrives at Home-Shoes.com account?

It depends on the country you live. Generally it takes 7-10 business days (including the time of order processing, applying for Customs and shipping).

Why the shoes in your website with so lower price?

First, we want to give you:" lowest price, best service" ,so that we would like to make Long-term cooperation with each partner.

Second, We offer low price because the shipping cost is lower than others. We have a long-term cooperation with EMS, so we can get a very low discount which is not available for others.

Third, we have a lot of business, so we can get the lowest price from factories.

What is the exchange and return policy?

A: Our high-quality service is not only in our consulting service, but also in our after service. Because we believe that reputation is the foundation of a company’s survival and development.

Return policy:

If the tread or vamp is broken or tread-broken, vamp-broken or decolored happened.Please return the following items:

• The shoes with problem
• The receipt of shipping

After receiving above items, we will deposit your total payment and insurance charge into your credit card or bank account.

Attention: Buyer pays for shipping back to Home-Shoes.com in original condition & packaging.

Exchange policy:

If you found the style, size and color was not as you ordered (we will try to avoid these mistakes), please notify us within 14 days.After confirmations, you need to return the following items to us.

• Unused shoes with all the accessories attached
• The receipt of shipping

After receiving above items, we will send you another pair of shoes as you request immediately.

Buyer is responsible for shipping item back to Home-Shoes.com with a $26 money order (do not send check). The $26 will be used to ship the exchanged item back to the buyer. Returns and exchanges back to Home-Shoes.com must be posted within 14 days after your request has been approved.

Attention: If there is no problem with the shoes, we won't provide service above.

Why should I register in the website ?

Dear customer, After you registered to be a member in Home-Shoes.com you can enjoy:

• You can enjoy 1% discount of product at once after your registration. And you can enjoy more discount with the cumulative amount of your order.
• After to be a member you will have a manage panel to manage your order and your data more easier.
• We will have customer support serve for you.
• We will refer to member information for future promotion activity.